Customer Service Representative

Do you consider yourself a people person?

Do you like to help others? If yes, and you want to be part of a real team that actually makes a difference, while making a good living – please continue reading.

My name is Kareem Abouzeid. I started working on cars in my garage over 30 years ago. I’ve worked for several successful independent and dealership body shops prior to starting Knockout Collision Repair back in 1999. Over 20 years ago I opened our current location on the Esplanade in Chico CA, which at the time was much larger than I needed – but I had a vision. Since that time, we have grown almost every year. We now have a team of 13 amazing men and women who get along great. We are not your average collision shop.

Our facility is clean and organized with modern well-maintained equipment and most of all, we have fun while doing a great job!

Before placing this ad, I asked some of my employees what they like about working here and this is what they had to say:

“Great family atmosphere, I love that the company buys us lunch every Friday, the office staff is easy to work with. I appreciate that the estimators get me the hours that I need to do the repairs correctly. I like working for a company that really cares about their staff and clients. It’s great to work for a company that understands personal situations and is willing to work with me. This company has things figured out and is neat and well organized.”

These are a few of the responses that I got, but when it comes down to it – you spend a lot of time at your job, and you should enjoy it.

Check out our website and our Google reviews @knockoutcollisionrepair

We are looking to continue our growth and need the right people to do it so if you or someone you know would like to be part of our great team!

Responsibilities

• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Expand the company’s contacts and develop new relationships
• Provide accurate, valid and complete information by using the right methods (will train)
• Meet personal/customer service team sales targets
• Provide appropriate solutions and alternatives to resolve client problems and follow up to ensure resolution was accomplished
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies (will train)
• Go the extra mile to engage and establish rapport with customers

Skills

• Patient and likes being around all kinds of people and personalities
• Persistent and embraces challenges
• Self driven and motivated
• Excellent phone skills
• Know your way around a computer and willing to learn
• Outstanding communication and active listening skills
• Ability to multi-task, prioritize, and manage time effectively